Poetica - Oakmall.net

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund provided it is in fully resalable condition.

Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty:

  • Goods specially imported for your order.
  • Goods specially manufactured for your order.
  • Goods specially ordered in bulk for your order.

Returns should be made within a reasonable time (usually 14 days) and in original, undamaged packaging.

Before return goods, please contact us first, email : [email protected].

If the error is ours, you will receive full credit for the product. The product has to be returned in new condition within 30 days of invoice.

If it is a customer error, we reserve the right to refuse a refund on the item.

Please note delivery charges are non-refundable unless the goods being returned have been sent to you in error from us. For “free shipping” goods,we will deduct up to 25% of the original selling price from the refund amount.